Engage Customers Through Out the Journey with Predictive Analytics
It's no longer a linear funnel, but rather a meandering trip that continues long after the sale has been completed as consumers become increasingly digitally linked.
As a result, marketers need to have a deep grasp of consumers and their intentions at every step of the customer lifecycle in order to capture and maintain their business.
In addition to increasing customer interaction with brands through digital channels, companies are now collecting larger amounts of data about their customers. This gives organizations the chance to gain actionable customer insights through predictive analytics.